سياسة شِين

Product return and exchange conditions 1- Exchange and return are within 24 hours from the time the product arrives to the customer 2- If you wish to return the product due to damage to the product, the delivery cost will be deducted and only the product value will be refunded 3- If you wish to exchange the product for another product, the customer pays the delivery cost again 4- Returns are only for damaged products Cases of damaged product arrival to the customer 1- Contact Shine team (Customer Service), attach a picture of the damaged product and the tracking number in the shipping box 2- Shine team will take the appropriate procedures, which are: • If the product value is less than 50, the customer will be compensated with the value of the damaged product only • If the product value is more than 150, the customer will be compensated with a new product 3- Damaged gifts from the store cannot be exchanged or returned